How to Manage My Subscriptions
How do I manage my subscriptions (product license)?
Follow these steps:
- Log in to My Account page
- Go to Subscriptions > View (if multiple subscriptions in account) OR My subscription (if single subscription in account)
- From there, you can manage your subscriptions i.e. either you can renew, cancel, resubscribe (re-activate) your subscription.
How can I reactivate my subscription (product license)?
Follow these steps:
- Log in to My Account page
- Go to Subscriptions > View (if multiple subscriptions in account) OR My subscription (if single subscription in account).
- Click on Resubscribe. You will be redirected to the Checkout page
- If the subscription you are re-subscribing have status “Pending Cancellation”, then you won’t have to pay anything – just do a $0 checkout. Or if your subscription is already “Cancelled”, you will need to do the payment. This will re-activate your subscription.
- You can also add a new payment method/switch payment methods during checkout – e.g. from PayPal to Stripe (or reverse)
Some Subscriptions related queries:
1. Are subscriptions valid for a lifetime?
No, each subscription is valid from the date of purchase and for as long as your subscriptions are in effect.
2. What’s the difference between a product license and a subscription?
Licenses were purchased & renewed manually each year, while subscriptions are automatically renewed until you choose to cancel. Other than that, subscriptions work much the same as licenses.
3. How do I renew my subscription?
If auto-renew is enabled and you had saved your card during checkout, your subscription will renew on the due date and your will be card charged. Email notification and receipt are sent to confirm you paid for another year.
You are sent a renewal reminder email 30 days prior to the subscription renewal date (if you have not unsubscribed from our mailing lists). You can also find a renewal information at Subscriptions. These emails are also sent if auto-renew is disabled.
4. What do I receive when renewing my subscription?
Renewing your subscription entitles you to support and updates to your product. This ensures compatibility with newer versions of WordPress and WooCommerce, as well as bug fixes and new features and enhancements to the product.
5. How much does it cost to renew my subscription?
Cost of renewing differs from subscription to subscription. Please visit your Subscriptions and then click on View buton to find about it. Subscriptions are billed annually.
6. What will happen if my subscription expires or is deactivated?
If your subscription did not auto-renew, or expired, you can still use the product on your site for as long as you like but you can no longer access the file for download or receive support or updates for the product.
7. My product is Free, do I need to renew?
No.
8. Do I have to manually renew my Elite Club Membership?
No. Elite Club Membership is on auto renewal.
Some Auto-Renew queries:
1. Are auto-renewals enabled on my purchases?
For purchases made after March 1, 2017, auto-renew is enabled by default.
2. How do I enable auto-renewals if my license is before March 1, 2017?
3. What payment methods can I store?
Visa, MasterCard, JCB, Discover, Diners Club and American Express…in short whichever card Stripe supports.
4. How do I disable auto-renewals?
To disable automatic renewals for a product, visit the Subscriptions tab and click on View. From there click on Cancel button to disable auto-renewal.
Note that if you disable auto-renewal then you have to manually pay next year or re-purchase a license at full price if you want to continue using our product.
5. I canceled my subscription by mistake. How can I re-subscribe (re-enable / re-activate) it?
Follow the steps listed here.
6. Can I just add a card from My Account and switch to Stripe if I’m using PayPal or vice-versa?
If your subscription is active, then you get an option to ‘Change payment’ method from your My account > Subscription.