What’s the most important page
on your WooCommerce site??
“Order Received / Thank You” page is possibly the
most important yet most neglected page on WooCommerce.
It’s a goldmine. And now you have the right tools to mine that gold!
Surprised? Curious? You’re on the right page!
Tell me, what do customers do after they place an order on your site?
9 out of 10 WooCommerce stores show something like this.. Customers come to this page on order completion, face a dead end, and leave the site. Or struggle to find what to do next.
Are you making the same mistake?
Look, your customer is generally in a positive, receptive mindset at the end of a purchase. There is satisfaction of getting something they wanted. And expectation of quickly benefiting from the product. If you provide amplification of positivity, customers will be delighted.
BTW, they also have a bit of anxiety at this stage – whether it was the right purchase, whether the product will be shipped and delivered on time…
If they encounter a roadblock, buyer’s remorse will kick in – resulting in a refund, negative review or bad publicity.
You got to take utmost care of the customer at this stage. Their state of mind is fragile.
So what’s the solution?
The solution is to change and customize your order received / thank you page.
Compelling, custom thank you pages work like magic!
Using the Custom Product Pages Per Product for WooCommerce plugin, you can designate your own order complete, thank you pages. That way you can provide clear calls to action, take away concerns, build relationships and sell more. A big transformation.
Here are some ideas!
- Offer a warm welcome to your tribe / community
- Ditch buyer’s remorse with testimonials from other happy customers
- Show a “quick start guide” or getting started documentation links
- Give away something for free – since they completed a purchase
- Show order summary for confirmation
- Display a map of their delivery location to build confidence
- Establish relationship with a video message
- Onboard users to your product
- Show product recommendations to increase sales – aka “You may like these too” or “Customers who purchased this, also purchased these”
- Give a discount coupon or store credit to encourage next purchase
- Grow social media fans with like / share buttons
- Show upsells and cross sells (plugin Smart Offers needed for this)
- Show their recently viewed products to continue buying more
- Use WordPress shortcodes to embed any other content
- Make a time bound special offer – with Smart Offers or other plugin
- Build human connection with your / team photos
- Collect feedback with surveys
- Promote a cause – ask them to contribute to a non-profit you support
psychological triggers on your custom order thank you pages to hack growth and delight customers 🤭
Acknowledge and deepen trust
Appreciate customer for their order – use your picture to build trust – or even a video. Then show order confirmation and shipping estimate if possible. Let them know your team is available for help, and reiterate your return/refund policy.
Ditch buyer’s remorse
Show testimonies from other people who bought this product. Or success stories. Make them feel they made the right decision. Nudge them to use the product ASAP.
What do you want them to do after buying? Provide a big button for that action. You can take them to their My Account page or product documentation, ask them to continue shopping or recommend the product to their friends…
Instead of selling, give something away for free. A small product, a store credit for next purchase, a personalized thank you note, a bonus for something they purchased.. Take every opportunity for customer delight.
Post purchase is a great time to sell more. Show product recommendations, related products, upgrades, their recently viewed items or any other upsells. Embed an offer using our Smart Offers plugin. Or something else you want to promote.
Offer + Discount
Show a time bound special offer and give a discount code on a product they are likely to purchase. Or even storewide discount. Scarcity and discount together are highly likely to trigger additional purchases.
What do they do with your product after purchase? Provide documentation or video on-boarding. Take them to their dashboard and help them get started instantly.
Grow your list
Show a newsletter subscription form and invite customers to join your mailing list. Use our Icegram, Email Subscribers and Rainmaker plugins to do this.
Show them your human side – show a team picture, something personal. Share a story. Something that will establish a human, personal connect and strengthen your relationship.
Take a survey – collect feedback about your business, product or service. Or even customers business, preferences or goals. This will help you know your customers better and gain valuable insights.
Grow social media followers
Show your social media links and invite them to follow you. Or share their product purchase with their friends. Run a social media campaign where they win a coupon or discount for sharing.
Promote a cause / affiliate products / third party resource
How about asking them to join a social / non-profit cause? Or taking them to some affiliated products and making a commission? Or some third party (or your own) helpful resource?
There are many things you can do on your custom thank you / order received page. You can fully customize the design, embed shortcodes from any WordPress or WooCommerce plugins, and generally do anything that you can do with a standard page! Any customization will be a step forward in building a better customer relationship.
Ok, so here’s how you use the plugin…
The Custom Thank You Pages plugin is very simple yet extremely powerful.
Step 1: Design your thank you pages
Use your favorite page builder, your favorite theme, your shortcodes, embed other plugins – create a page with WordPress and design it the way you like.
If you need, paste our shortcode
[sa-wc-ctp-order-details] anywhere on the page to show order details.
Once your thank you page is done, you are ready for the next step.
Step 2: Link thank you page with the store or individual products
We recommend setting up one default custom thank you page for the whole store. Then you can create and link custom thank you pages for products that need custom thank you pages.
If the order contains only one product, that product’s thank you page will show. Otherwise storewide thank you page will show.
Step 3: Go live
Yeah, there is really no step 3. Measure results and keep revising your thank you pages for even better impact. 😉
Combine with Smart Offers, Buy Now and other plugins to sky-rocket results
Showing offers on a thank you page significantly increase your chances of making more sales.
You can easily configure our plugin Smart Offers to show different types of Offers on the Custom Thank You page of your WooCommerce store. Use with Buy Now plugin to get even one-click quick checkouts!
There’s a lot more coming up…
We have plenty of features lined up on our roadmap! Support for variation and category level thank you pages is coming. And we’re also creating a library of readymade and high converting thank you pages. So you can get started quickly.
Ready to delight and grow your customers?? Like hundreds of other people like you??
Hundreds of people like you use this plugin – and love it!
The order complete page is a goldmine.
So if you are not optimizing it for customer success and growing your sales, money and opportunities are slipping through your fingers.
Don’t procrastinate. This is one of those simple plugins that create game changing results.
We’ll look forward to hear your success stories!
Buy the plugin now!
=== Custom Thank You Pages Per Product for WooCommerce Changelog === 2017.01.12 - version 1.2 * New: Feature to redirect to a common thank you page URL after checkout * Update: Filter to modify thank you page url * Update: POT file 2016.10.10 - version 1.1.4 * Update: Important changes related to Automatic Updates of this plugin * Update: POT file 2016.08.19 - version 1.1.3 * Fix: Fatal error in Product Edit Screen in Admin panel when using with WooCommerce less than 2.5 * Update: Removed hardcoded http from Ajax request for Quick Help 2016.08.04 - version 1.1.2 * New: Fastest access to documentation in admin panel through Quick Help widget * Update: StoreApps Upgrade file * Update: POT file 2016.07.20 - version 1.1.1 * New: Inline Quick help available when using the plugin * Fix: Thank you page contents not being displayed properly when shortcode was added to the page. * Update : StoreApps Upgrade file * Update : Removed the duplicate documentation link * Update : POT file 2016.06.20 - version 1.1 * New: WooCommerce 2.6+ compatible * New: Added documentation link on the plugins page * Fix : Upgrade file - Unnecessary calls for latest update on every background process * Update: Use WooCommerce templates instead of custom templates to show order details when shortcode is added * Update: Added compatibilty files for WooCommerce less than 2.6 * Update: POT file 2016.05.03 - version 1.0.1 * Fix: Security check in templates files 2016.04.22 - version 1.0 * Initial release