At the time of a booking cancellation, you have two options:
- Refund money
- Give store credit/coupon for future purchase
As a store owner, providing them with store credits is what works the best to retain your customers. They can use it for future bookings or buy other products from your store.
How WooCommerce Smart Refunder ease the current refund process?
The process of refund after your customers cancel any order is usually deemed as a complicated process. Or more typically, a headache for the customer and the store owner.
WooCommerce Smart Refunder plugin exactly works on eliminating these pain points for both the parties. It makes the process smooth, quick and complications free.
With WooCommerce Smart Refunder:
- Store owners can issue cash refunds or store credits (need a separate plugin Smart Coupons)
- Customers can request a refund from their My Account section
- Customer get instant refunds if store owners opt in and the payment gateway supports it
- Customers can request full or partial refunds
How to assign a coupon / store credit to customers using Smart Refunder on booking cancellation?
Note: To provide store credits to your customers at the time of cancelling the booking, you would need Smart Coupons plugin installed along with WooCommerce Smart Refunder and WooCommerce Bookings (the official WooCommerce bookings plugin).
First, the store owner needs to set store credit as an option for refund and then, customers need to request the store credit.
Steps to enable store credit for refunds
- Go to
WordPress admin > WooCommerce > Settings > Smart Refunder.
Storewide settings, enable the option ‘Offer coupons as credit note for refund & let customer choose what they want’ besides the
Select coupon type to refund, choose Store Credit / Gift Certificate from the drop down. Note – If you choose Fixed cart discount, you won’t need Smart Coupons plugin.
- Set the
- Click on
You have enabled the store credit option.
What customers need to do to get store credit?
Your customers need to log in to their
My Account > Orders and locate the booked product. Now, clicking on the
Request Refund option besides that product will provide two options to customers – choose store credit or ask for a refund.
This is what appears in front of your customer –
I would like to get:They can select ‘My money back’ if they want a refund or ‘Credit note for future purchase’ if they want store credit.
For:Whatever option they select from the above, they can select it in place of their full amount or partial amount.
Because:Customers can mention the reason behind choosing the specific option.
Send my request:You receive their request for refund or store credit once they click on this.
The store admin can now issue store credit to customers.
How Store admin can issue store credit to customers?
- Locate the particular order under
WooCommerce > Orders.It’s order status will be
- Click on the Toggle under
Actionson the right hand side.
- Enter the Amount to be refunded and click on the
Send coupon of $Xamount button
That’s it. Your customer will find this store credit amount under their
My Account > Coupons section. They can utilize this store credit for further bookings.
Providing store credit truly paves a smart way for your customers to come back to your store.
While some may be happy about getting a coupon, some would want to get some store credits to spend on their next bookings. This is possible when you have Smart Coupons and WooCommerce Smart Refunder plugins installed on your site.
Get both these plugin today!